I feel like half the individuals saying "it's to be expected" were also telling players who wanted to skip PSO2 until NGS released that "both games will exist side by side, cause SEGA said so!". The way the news launched and was then broken down for us was done so in a calculated way to keep the low-population global whales out-whaling the JP server until NGS came out.
If you revisit the timeline, we were playing Episode 3 when NGS news first dropped from Xbox. 10 months ago. After the shock of the community, they rushed to make it sound super sweet and awesome back heret. Since then, they dropped bread crumbs promoting the item compatibility of the game and re-emphasizing how you can easily hop back and forth between the two. It wasn't until a little while ago that they finally told us that our 15 star weapons and 13 star units (and their augments) were actually gonna be garbage, the PSO2 outfits/accessories will have limitations, and that they are gutting premium features they've spent this last year getting Global used to.
The problem isn't really them focusing on NGS, because that is to be expected. The problem is not being transparent for the sake of milking Global players of whom they are forcing to be a bad copy of the JP version now. Anything unique to Global is just about chopped at this point. The power to buy what you want from Fresh Finds cause you don't succumb to FOMO like some of these JP vets? Gone. Unique Event lobbies? (Independence Day, Turkey Day) gone. Mission Pass? Gone. Lucky for the JP migrants who have been trying to make Global a bad copy of JP for the last year. Only problem is that we missed out on all the stuff that made JP cool and just get the crummy auto-pilot stuff.
And those buffs to ARKs Missions and Rec rewards? Who are those even for? Cause a new player isn't gonna make it very far in this game without diving deep to find some vanilla PSO2 cultists who can assist with their progression (unless they announce new injections of RB/Unique Badges for players who potentially start after NGS). With how low the population will be, a new player could go ahead and pretend that the exchange shops upstairs don't exist.
I'm glad for NGS and am thrilled to play something that actually controls well and isn't outdated as hell, but people's concerns and gripes are extremely valid due to how the PSO2 team intentionally manipulated the information to keep us Global players funding their projects (which will benefit the JP servers more than ours).