Please Help Error when Starting Game (see attached pic)

This shows up everytime i press Game Start. Please help 😞 I wanna play

help.jpg

did you check the microsoft store to see if it had an update?

I already reinstalled the game 😞

does it give you a proper error number? or just straight to that send option?

its just straight up this

**Any Helpers in the chat ^^ **

There are 2 other people i found so far that have your issue

https://forum.pso2.com/topic/4431/game-runtime-not-installed/6

https://forum.pso2.com/topic/8698/stucked-at-the-press-enter-key-screen/2

One of them suggests it may have been a recent Win10 update which makes sense as i literally just got an update queued but i haven't allowed it yet and have no trouble running the game (I'm worried because it does want a restart, haha)

i can only think to check for the other items in the microsoft store at this stage (Gaming Services and whatever the 2nd one was, i can't even find it in my download list)

I had 2 updates, one last night and one this morning for NG so idk

@AncientHell

Already have Gaming Services installed tho, anyways thanks for the help!

also if you happen to find any fix, kindly update me thanks!! 🙂

Another user suggested changing the graphics from Virtual full screen to windowed, will you try that?