Last night at 11:58 pm Brasília time, I was disconnected from the server when the key was in progress, so I lost the key, I was very upset, and some friends said I could open a ticket to retrieve something, and here I am. Is there any way we can fix this?

your friends lied keys are not refounded so you lost it forever that is also counted to the loot you can possibly get from keys.

When I go to the login menu, the player support option does not work, it is in an infinite login cycle. That's why I posted it here.