Disconnected in the rainbow key

Last night at 11:58 pm Brasília time, I was disconnected from the server when the key was in progress, so I lost the key, I was very upset, and some friends said I could open a ticket to retrieve something, and here I am. Is there any way we can fix this? unknown-min (1).png

your friends lied keys are not refounded so you lost it forever that is also counted to the loot you can possibly get from keys.

When I go to the login menu, the player support option does not work, it is in an infinite login cycle. That's why I posted it here.