So i took a long hiatus from this game and recently got back into it thanks to a mate reminding me about it every few days. i forgot my personal shop code and trying to contact support hasn't worked. by hasn't worked is i get directed to "https://support.pso2.com/hc/en-us/restricted?return_to=https%3A%2F%2Fsupport.pso2.com%2Fhc%2Fen-us" and it kicks me back to the login page.

Any suggestions?

try to use a different browser to access the page or erase the cookies from the browser you are using, most of these problems are related to certain browsers having issues with certain cookies protocols and other times is to not accepting certain types of cookies.

and to show you is not the support page problem here is a picture I just took accessing it via Firefox