IMO upgrading costume textures should be FREE just like every other game. this is just a basic expectation of any gaming studio, particularly in 2021.
my game doesnt run without the third party tweaker and i think the tweaker team are volunteers? so its pretty absurd to charge (or make me grind) for an outfit that i already own with a slightly smoother appearance
edit: on further thought i think there was a fundemental misrepresentation when they marketed NGS as an engine update when its really just an cosmetics scratch
edit 2: no one is suggesting all the old costumes be released all at once as new body type versions. this is a very common straw-man argument that has been used multiple times as a counter point against the original post (edit 2.5 technical mumbo-jumbo: however a true engine update should allow for importation of old models, procedurally generated texture upgrades and animation, with vertex rigging likely also being importable or easily recreated given a likely small number of pso2 body types)
edit 3: just to provide context to the discussion, Sega is in the top 25 earning gaming companies, roughly in the same economic class as Konami but is under performing them according to this link https://newzoo.com/insights/rankings/top-25-companies-game-revenues/
edit 4: there is some dispute as to what features we are actually talking about. the update includes textures, rigging and animations. in any other game, updates will include these as free foundational features. noteable examples of games which have done similar engine updates (or have firendly micro-transaction based revenue) include blade and soul, warframe, league of legends, WoW, TF2, PUBG, fortnite and runescape. none of these games force the player to re-purchase updated assets of the same item if the player wishes to have the most up to date graphics possible (in fact, in NGS, its based on whether other players choose to equip the updated model AND the updated models are locked behind lootboxes).
edit 5: no one is suggesting developers work for free. this is another common strawman arguement that demonstrates that the user does not understand how companies operate. Sega has to invest in developing the game up front including paying developers up front. developers are not paid some sort of commission based on lootbox sales