Ragol Memories Gone

So, on Tuesday evening, I went ahead and grabbed the Founders Pack first thing. As I was going through everything from the pack that was dropped in my inventory, I went ahead and put the Ragol Memories I received into my storage. Yesterday, when I had a bit more time to explore and play the game, I went to redeem my Ragol Memories, but they weren't in my storage. I checked both my character storage as well as account storage, and it wasn't anywhere to be found in either. Of course, I also checked on my character, thinking that maybe I'd forgotten to move it, but it wasn't there either. Is there any way to get these items back? I really want to get a PSO skin, but it's like the Ragol Memories just vanished into thin air.

Hello! Please submit a support ticket for this. Thank you!