@Ika said in GM, please help: new account suspended - error 816:
I Got banned randomly too i just got the game i havent ever chatted in game with text or voice. I have only sold things on the market leveled and Like that rappy shoot game. so have literally no idea what it could be from. Hoping A GM can help me as well if a GM sees this as i am paying monthly for premium and like 2 days after i got it this happened. i have only had the game for around 4 days so nothing possibly i could have done. Again i have never used voice chat or Text so i see no way how i could have even offended anyone. the worst i did was kick a random person from a party so my friend could join.
Im sorry to hear that, what platform were you playing on and is it an error 816 ban as well?
@FANtasyStarOnline said in GM, please help: new account suspended - error 816:
That's more than a little suspect that you say you got the same copy and paste reply as many others... almost like a "group" of you were caught doing the same thing.
a quick search would get a lot of people who were banned with my similar situation.
for example, here's a random dude on reddit from a month back with my exact experience:
only to get the exact same reply
a quick search in the forums with the key words "816" or "suspended" would also show that the support was not the most direct when explaining the offense.
I think i deserve at least an explanation as why my account was banned.
I could make a new one and forgive staff or the auto-ban system thinking i was being suspicious if only i knew what i did to be marked for that and try not to act such, but with my steam account being hard-linked with the account unlike other games like, say, warframe (never banned me once), i can not be as understanding.
If i was using new account to cheat and such, it would be a waste of everyone's time posting about this here - And even though i could do just that, opting for the Win 10 ver of this game should not be the solution to this.
anyway, if there is like a head of POS2, or maybe Haruki Satomi himself reading this, again, my ticket number is 71791 - i would at least know what exactly i did to deserve this.