Random Crashes

Hello everyone.

Since the release of Episode 6 i've been experiencing crashes with the Game which i didn't have since the PC Windows Store release, so i've wanted to write my experience here and see if anyone had similar issues and maybe knows about a potential fix for it.

First of, the crashes occur mainly either in busy lobbies or during UQs (crash freezes the game, which requires me to manually close it by either closing the process in Task Manager or terminating it using the Windows prompt). There are no Crash reports. They're not limited to those scenarios though, i can crash literally anywhere if the game feels like it and during concerts if i'm not in the Game Window (alt-tabbed), my whole PC locks up with my screens going off but me still being able to hear outside programs sound, being able to communicate via discord/TS3, but otherwise i'm locked out of doing anything else, requiring me to do a hard reset.

Here are some of my Systems Specs with methods i've tried already to fix my issues :

  • CPU - Intel Core i7 7700K (base clocks, Watercooled)
  • GPU - GTX 1080 Ti (Base OC clocks by manufacturer)
  • RAM - 4x 8GB G.Skill 2400 CL15-15-15-35
  • M.2 - 970 Evo 500GB (Main Partition)
  • SSD - 860 Evo 1GB

My methods so far which i've tested to get the Game running were :

  • Installed Game on a freshly formatted system on both my M.2 SSD and regular SSD trying both just the Steam version or the Tweaker using the Steam version.
  • Tried various FPS limiting Setups (usually worked on unlimited before)
  • Ran game on Windowed Mode, Borderless Windowed Mode and forced Fullscreen using Nvidia Experience
  • Monitored my RAM, CPU and GPU use to determine if big changes would occur or leaks are happening
  • Turned off Windows Defender and also gave exceptions to GG and PSO2

Drivers and Windows have always been up to date and i generally don't have other Software running in the Background except for Discord/Teamspeak, Steam and Telegram.

At this Point i'm not sure where to do corrections anymore, as this came out of nowhere, but is a huge frustration if crashes can occur so randomly, so i've decided to put the Game down for now after 1600 Hours until either i or a patch can fix my issue.

I'll gladly try out any methods to fix this manually, if someone has an idea, it's very welcome.

Thanks in advance.

the same thing is happening with me (don't know if you're having this problem on new genesis or not, but i am) i really can't play the game because of it. I never played the pso2 original version and came to know abou this game because of new genesis, but it's so frustrating that i'm nearly quitting and waiting for another MMO

Getting this whenever I switch between Base PSO2 characters ( as the game client changes ). If I switch between NGS characters, it's not a problem at all.

sadly, i never figured out the reason why my game kept crashing randomly. that said, since the engine update, everything has been fine on my end and i've yet to experience a crash. even in hardware taxing situations where the game will stutter, things are fine, whereas in the old engine those often caused me to crash.

crashes can happen at any moment and there's a lot of reasons to cause a crash so if a code appears report that to know the cause also NGS is new so this game is not full stable yet.

I had a few CTD while playing. My system is i9 11900F at stock and water cooled. GTX 1080 Ti, 32GB DDR4 at 3200Mhz . PSO2 and NG installed on a Seagate FireCuda 520 (500gb M.2 Nvme drive) Once while fighting and others just at vendors.

@shadonic-0 you're playing throught steam or the microsoft store?

@TheMrHetch said in Random Crashes:

@shadonic-0 you're playing throught steam or the microsoft store?

Steam